Refund Policy

This Refund Policy explains when payments made for a SitePinPoint subscription may be refunded. By purchasing or renewing a SitePinPoint subscription, you agree to this Refund Policy alongside our Terms and Conditions.

SitePinPoint subscriptions are billed in advance using the payment frequency and price displayed at checkout. Payments are securely processed by Stripe. SitePinPoint does not store your full payment card details.

Unless cancelled, your subscription will automatically renew at the end of each billing period. It is your responsibility to cancel your subscription before the renewal date if you do not want to be charged for the next billing period.

You may cancel your subscription at any time through the SitePinPoint customer billing portal or by contacting support@sitepinpoint.com. Cancelling your subscription prevents future renewal charges. Unless otherwise stated, your subscription will remain active until the end of your current paid billing period.

Subscription payments are generally non-refundable once a billing period has started. We do not normally provide full or partial refunds because you did not use the service, forgot to cancel before renewal, changed your mind after the subscription began or no longer require website monitoring. This does not affect any refund or cancellation rights that you may have under applicable law.

If you believe you have been charged more than once, charged the wrong amount or charged after properly cancelling your subscription, please contact us as soon as possible. We will investigate the payment and issue a refund where we confirm that an incorrect or duplicate charge has been made.

We do not offer refunds for short periods of downtime, planned maintenance, temporary technical issues or interruptions caused by third-party providers or circumstances outside our reasonable control. Where the core paid service has been unavailable for a significant period because of an issue within our reasonable control, we may offer a refund, account credit or subscription extension at our discretion.

Where SitePinPoint offers a free trial or promotional period, the terms shown when you sign up will apply. If a free trial automatically converts into a paid subscription, you must cancel before the trial ends to avoid being charged. Once the first paid billing period begins, the normal refund terms set out in this policy will apply.

If you upgrade your subscription, you may be charged immediately or charged a prorated amount for the remainder of your current billing period. If you downgrade your subscription, the change will normally take effect at the start of your next billing period. We do not normally refund the difference between plans during an active billing period.

We will not normally provide a refund where your account has been suspended or terminated because you breached our Terms and Conditions, failed to pay amounts due, misused the platform or used SitePinPoint unlawfully. Any refund in these circumstances will be at our discretion unless otherwise required by law.

If you use SitePinPoint as a consumer rather than for business purposes, you may have statutory rights under UK consumer law. Where you ask us to begin providing digital services during a statutory cancellation period, your cancellation and refund rights may be affected once the service has started. Nothing in this Refund Policy excludes or limits rights that cannot legally be excluded.

To request a refund, email support@sitepinpoint.com and include: • The email address associated with your SitePinPoint account • The date and amount of the payment • The reason for your refund request • Any relevant payment or cancellation information Please do not send full payment card details by email.

Refund requests will be reviewed individually. Submitting a request does not guarantee that a refund will be approved. We may request additional information where reasonably necessary to investigate the payment. Where a refund is approved, it will normally be returned to the original payment method used for the transaction.

Approved refunds are submitted through Stripe to the original payment method. Your bank or payment provider may take additional time to display the refunded amount. Processing times are controlled by the relevant payment provider and are outside SitePinPoint's control.

Please contact us before raising a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue. We may suspend an account while a disputed payment or chargeback is being investigated.

We may update this Refund Policy to reflect changes to our subscriptions, payment processes, legal obligations or business operations. The latest version will be published on this page with an updated revision date. Changes will not remove any statutory rights that applied when you made a payment.

For cancellation, billing or refund enquiries, email support@sitepinpoint.com.